Booking Terms and Conditions
Effective Date: February 19, 2025
Company Name: PAG Safaris LTD
Website: pagsafaris.co.tz
These Booking Terms and Conditions govern all bookings made with PAG Safaris LTD. By confirming your reservation, you agree to comply with the following terms:
1. Booking and Payment
- A deposit of 30% of the total safari cost is required to confirm a booking.
- The remaining balance must be paid no later than 30 days before the safari start date.
- Bookings made within 30 days of departure require full payment at the time of reservation.
- Payments can be made via bank transfer, credit card, or other approved methods.
2. Cancellation and Refund Policy
- Cancellations must be made in writing and are subject to the following fees:
- More than 60 days before departure: Full refund minus administrative fees.
- 30-59 days before departure: 50% of the total booking cost will be charged.
- Less than 30 days before departure: No refund will be issued.
- Refunds will be processed within 30 days of cancellation confirmation.
- PAG Safaris LTD is not responsible for refunds due to cancellations caused by force majeure events (e.g., natural disasters, pandemics, political instability).
3. Changes to Bookings
- Changes to confirmed bookings are subject to availability and may incur additional costs.
- Requests to change travel dates must be made at least 30 days before departure.
- If changes result in higher costs, the client is responsible for covering the price difference.
4. Travel Documents and Insurance
- Clients must ensure they have valid passports, visas, and travel insurance covering medical emergencies, trip cancellations, and lost belongings.
- PAG Safaris LTD is not responsible for denied entry due to incorrect or missing documents.
5. Health and Safety
- Clients must be in good health and disclose any medical conditions that may affect their participation in safari activities.
- Some activities may have age or health restrictions, which must be observed.
- PAG Safaris LTD reserves the right to refuse service to any client who poses a risk to themselves or others.
6. Liability and Responsibility
- PAG Safaris LTD acts as an agent for third-party service providers (hotels, airlines, transport companies) and is not liable for any injuries, delays, loss, or damages beyond its control.
- Clients participate in activities at their own risk.
- We strongly recommend purchasing comprehensive travel insurance before departure.
7. Safari Rules and Regulations
- Clients must follow the guidelines of tour guides and park regulations at all times.
- Wildlife encounters are unpredictable, and PAG Safaris LTD does not guarantee specific animal sightings.
- Littering, feeding animals, or leaving designated paths is strictly prohibited.
8. Complaints and Dispute Resolution
- Complaints must be reported immediately to the tour operator during the trip for timely resolution.
- If unresolved, formal complaints must be submitted in writing within 14 days of trip completion.
- Disputes will be handled under the laws of Tanzania.
9. Force Majeure
- PAG Safaris LTD is not responsible for cancellations or disruptions due to unforeseen circumstances such as natural disasters, government actions, pandemics, or political instability.
- In such cases, alternative travel dates may be offered, subject to availability.
10. Contact Us
For any inquiries regarding these Booking Terms and Conditions, please contact us:
PAG Safaris LTD
Email: info@pagsafaris.co.tz
Phone: +255 782 906 985
Website: pagsafaris.co.tz
